Jewelry Supplier Survey

Saturday, February 2, 2008
Here it finally is, my survey of Jewelry Suppliers. I got this idea after reading a post on one of the Etsy boards where someone shared their positive experience with a supplier. We don't get to hear much how a suppliers customer service is or what the quality of products are, usually any info shared is about pricing which is ok, but its great to know the other things too.

So in my (albeit little) spare time this past week I developed this survey that I view as essentially a store review. I tried to keep it short as possible and as easy to answer as possible, both for the person filling it out (especially if you want to do it for more than one store), and also keep it easy for me to compile. Thus I have not included stuff you can find out by visiting the store website, like how much do they charge for shipping, what their minimum is, etc. Most of this is a simply ranking 1-5 or answer a,b,c style, with the option to add comments if you like. If you choose not to that's fine - I'm not forcing anyone to take it! I realize not everyone will be willing to share and that's fine - I thought this type of info would be helpful to get a better overall picture about the jewelry suppliers we use.

So without further ado, the survey is here below. Please feel free to copy it and paste into a comment and fill it out for however many stores you choose. I'll compile it all into a easier to read spreadsheet or something to share with everyone (of course you can read thru the comments if you don't want to wait!) If you feel uncomfortable doing this publicly, feel free to send it to me privately. If you don't want to answer a specific question feel free to leave it blank - just try to answer as many as you're comfortable with! Thanks to all those who participate!


1. Supplier's name:

2. Supplier’s website:

3. How much do you typically spend on an average order: (1) $0-50, (2) $50-100, (3) $100-200, (4) over $200, (5) prefer not to say

4. What type of supplies do you typically buy from this site (pick all that apply): (a) findings, (b) wire, (c) tools, (d) stone beads (e) glass beads, (f) crystals (g) pearls, (h) other [if you would like you can specify what ‘other’ is]

5. How was the ordering process (Please rate 1-5, 1 being difficult and 5 being easy):

6. How did you find their S/H charges (Please rate 1-5, 1 being too costly/poor shipping service to 5 being fairly priced/good shipping service):

7. What has your experience been with their customer service (Please rate 1-5, 1 being the worst and 5 being the best, or NA if you have not dealt with their customer service):

8. What has your experience been with the quality of product you receive (Please rate 1-5, 1 being the worst and 5 being the best. If you want, you can do this for different types of items, such as: Findings 5, Stone beads 3, Crystals 4):

9. [Optional] Recommendations for specific items to order from that store (such as best place to buy wire, a specific finding, etc):

10. [Optional] Additional comments:

3 comments:

Nicole R.J. said...

Great idea! Can't wait to see the results:
1. Supplier's name: Rings-Things

2. Supplier’s website: www.rings-things.com

3. How much do you typically spend on an average order: 2

4. What type of supplies do you typically buy from this site (pick all that apply): (a) findings, (d) stone beads

5. How was the ordering process (Please rate 1-5, 1 being difficult and 5 being easy): 2

6. How did you find their S/H charges (Please rate 1-5, 1 being too costly/poor shipping service to 5 being fairly priced/good shipping service): 5

7. What has your experience been with their customer service (Please rate 1-5, 1 being the worst and 5 being the best, or NA if you have not dealt with their customer service): 5

8. What has your experience been with the quality of product you receive (Please rate 1-5, 1 being the worst and 5 being the best. If you want, you can do this for different types of items, such as: Findings 5, Stone beads 3, Crystals 4): Findings - 3-4; Stones 4

9. [Optional] Recommendations for specific items to order from that store (such as best place to buy wire, a specific finding, etc):
They have a fabulous guide to semi-precious stones!

1. Supplier's name: RJ Beads (my supply shop, of course I have to plug it!)

2. Supplier’s website: www.rjbeads.etsy.com

3. How much do you typically spend on an average order: (1) $0-50,

4. What type of supplies do you typically buy from this site (pick all that apply): (a) findings, (d) stone beads (e) glass beads, (g) pearls, (h) other [if you would like you can specify what ‘other’ is] charms

5. How was the ordering process (Please rate 1-5, 1 being difficult and 5 being easy): 2-3 (depending on how familiar you are with Etsy)

6. How did you find their S/H charges (Please rate 1-5, 1 being too costly/poor shipping service to 5 being fairly priced/good shipping service): 4-5 (sometimes it takes a bit longer to certain areas of the US)

7. What has your experience been with their customer service (Please rate 1-5, 1 being the worst and 5 being the best, or NA if you have not dealt with their customer service): 5 - convos are always answered as quickly as possible!

8. What has your experience been with the quality of product you receive (Please rate 1-5, 1 being the worst and 5 being the best. If you want, you can do this for different types of items, such as: Findings 5, Stone beads 3, Crystals 4): 5

9. [Optional] Recommendations for specific items to order from that store (such as best place to buy wire, a specific finding, etc): great selection of charms, willing to break up listings if you want less than listed! Fun bead mixes.

Ivonnardona said...

1. Supplier's name: Thunder Bird Supply Co.

2. Supplier’s website: https://www.thunderbirdsupply.com/default.aspx

3. How much do you typically spend on an average order: 4) over $200

4. What type of supplies do you typically buy from this site (pick all that apply): (a) findings and (b) wire

5. How was the ordering process (Please rate 1-5, 1 being difficult and 5 being easy): 5

6. How did you find their S/H charges (Please rate 1-5, 1 being too costly/poor shipping service to 5 being fairly priced/good shipping service): 5

7. What has your experience been with their customer service (Please rate 1-5, 1 being the worst and 5 being the best, or NA if you have not dealt with their customer service): 5

8. What has your experience been with the quality of product you receive (Please rate 1-5, 1 being the worst and 5 being the best. If you want, you can do this for different types of items, such as: Findings 5, Stone beads 3, Crystals 4): 5

9. [Optional] Recommendations for specific items to order from that store (such as best place to buy wire, a specific finding, etc): They have an awesome site and they have tools that help you figure out how to convert your ounces of Sterling Silver wire into inches, which is how I price mine when making an item.

10. [Optional] Additional comments: They followed up with me by sending a very friendly e-mail, I received my merchandise undamaged, and they also sent a little bag of candy to say Thank you. I was so happy with my order that I sent them a Thank you e-mail!!

SadieAndLeo said...

I use firemountaingems for large orders of bulk supplies, but I would like to answer your survey using an Etsian shop:
1. Supplier's name: Lululalaland.etsy.com

2. Supplier’s website: http://www.lululalaland.com/

3. How much do you typically spend on an average order: (1) $0-50, (2) $50-100, (3) $100-200, (4) over $200, (5) prefer not to say
1

4. What type of supplies do you typically buy from this site (pick all that apply): (a) findings, (b) wire, (c) tools, (d) stone beads (e) glass beads, (f) crystals (g) pearls, (h) other [if you would like you can specify what ‘other’ is]
a
5. How was the ordering process (Please rate 1-5, 1 being difficult and 5 being easy):
5

6. How did you find their S/H charges (Please rate 1-5, 1 being too costly/poor shipping service to 5 being fairly priced/good shipping service):
5; seller even refunds shipping if you were over charged.

7. What has your experience been with their customer service (Please rate 1-5, 1 being the worst and 5 being the best, or NA if you have not dealt with their customer service):
5! Great communication!

8. What has your experience been with the quality of product you receive (Please rate 1-5, 1 being the worst and 5 being the best. If you want, you can do this for different types of items, such as: Findings 5, Stone beads 3, Crystals 4):
Findings: 4.5

9. [Optional] Recommendations for specific items to order from that store (such as best place to buy wire, a specific finding, etc):
This seller is fabulous when it comes to the selection of unique metals, ie, gunmetal, antiqued, copper, etc

10. [Optional] Additional comments:
This seller is fabulous because the lots are ample sized and great for trying things out before committing to huge orders of a specific thing.